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I've recently taken over as GM of a local pub. There were some younger people working over the summer holidays under the previous guy in charge, and they all left once school started up again in September. All of them were given their P45 (UK document given to people when they leave employment for tax reasons), so they officially have left the company. The old boss said it was possible staff might be needed at Christmas, but NOTHING WAS GUARENTEED (this is important).

Anyway, last week one of the girls (16 years old) sent him a message saying she was back for christmas and she could work a few days a week, but not weekends. He told her to call and speak to me as he's moved on (still in the company, but working higher up the chain), and tonight I get a call from her. Now I have a full complement of Front of House staff, but could possibly have used a waitress at weekends, which she claimed she couldn't work. So tonight she called up about 'her job', expecting to be able to just come back, and seemed kind of put out when I said sorry, I don't really need anymore staff, except for possibly the weekends which she'd said she couldn't do. She kept repeating that she had been promised hours and was still on the books, both of which aren't true. She then decided she could possibly work certain weekends, so I said I'd have to check what I needed and when, and I'd be happy to have a chat with her if she'd come in and see me. Which she said she'd do.

Then a few minutes later the phone rings again, and it's mummy dearest. Her daughter asked her to call. How DARE I not give her daughter the hours she was (not) promised!! Her daughter is still employed by us (No, really, she's not), so we should have kept a job open for her. They've not booked a holiday especially so her daughter could work here! Her daughter had had lots of other offers that she'd turned down for us! HOW DARE WE TREAT HER LIKE THAT!!! Nothing I say could persuade her otherwise, and she tried demanding the old bosses number, which there was no way in hell she was getting, and as I'm in charge here now it wouldn't have made a blind bit of difference anyway.

She doesn't seem to realize that her calling up and screaming at me has just cost her daughter the hours I would have tried to find for her. All she had to do was come in and talk to me, instead she set her mum on me to try and bully me into giving her hours that aren't there. I am not being bullied into anything. Talking to the old boss it seems her mum dictates everything this girl does, to the point her mum would make her suddenly cancel shifts to do things with her instead. The girl also cracks under pressure and was known to walk out on busy shifts, which is what I'll be needing her for, so... No.

She's calling back tomorrow to see if I've 'come to my senses'. Oh, joy.

TLDR: Ex member of staff wants seasonal hours that aren't avaiable, rather than come and talk to me like I ask gets her mother to call and yell at me, loses any chance of getting any hours I might have been able to find for her.
Guys, while you are all out on the porch (or cluttering up the lobby) slurping down coffee, schmoozing with the boss, (at least they do smoke outside) and sucking on those smoky pacifiers you all need to indulge in about every five minutes...ponder this.

Those dogs are not getting food, water or getting the kennels cleaned out. All three of you have been on the clock for half an hour, or more, and not one thing has been done. If I did that, I would have been fired, since I am the one who keeps getting told I have to 'cut my hours' Hell...if you guys were only paid for the actual time worked...most of you would have about 30 hours, for two weeks.

Desk people, do you REALLY enjoy coming in here on a sunday afternoon and working to put 50+ cats and 40+ dogs updated and into the computer???? If you had done them, as they were given to you....they would be done, ALL the animals would have cage cards,and I would not be here bugging you for those cards. I also would not be referring to 'that black kitten in the back' which, at this time is kinda like referring to 'that grain of sand on the beach'

Oh yes...laundry. The towels that have been dumped in the middle of the room next to the laundry room...I am NOT doing them. I will get those items I have (that I put into my laundry hamper, as I get them) or the items IN THE LAUNDRY BASKETS NEXT TO THE WASHER. I am not about to pick up after all of you. You can also stop taking my clean dishes, since you have plenty of dishes of your own...I am NOT cleaning the surgery cages, since boss gets all bent out of shape if I'm there past noon (and YOU try getting 40+ cages clean in four hours) If you three guys have time to smoke entire packs of cigarettes, drink pots of coffee and schmooze with the boss, you have time to clean the kennels, small dog room, iso and surgery.

You had all better hope we don't have any meetings soon. You guys will NOT like me.

I just hate hate HATE new workers

Ok....people at the front desk. Yes, I know, new girl, you are just SOOOOOOOOOOOOOOOOOO busy, checking your facebook, calling your boyfriend, going for lunch, schmoozing with the boss and tottering about on those heels and skinny jeans, while the cat lady (who she is supposedly 'helping' is slopping about in old jeans, tshirts that have been through the mill and flat shoes, cause....well...I'm kneeling down, scrubbing cages and dealing with cat litter boxes and she is.....standing there) I may not look ready to go on a date but then...I'm not messing up my good clothes (all one or two dresses) either.

Now....while you are sitting at the desk, doing...whatever....kindly notice that HUGE pile of paperwork, cat and dog cards and other stuff. Some, most of which has been sitting there since last WENSDAY, when the vet came out, did her spay/neuter thing and rabies. All those papers are still sitting there, although, in a slightly neater pile. You see...I came in on sunday, and decided to do a full shelter lyme dip. That means...every single cat I could, got lyme dipped. From Fancy and her kittens, to...ok...I did not dip the two who I could not...and I did not worry about Zathras...he's injured. Now, not only do you have to put in who got spayed/neutered/rabies into the computer, but each and every cat also needs to have the info that they got lyme dipped. (a specific against ringworm, while I've only a few who have it...better to dip all than just the few) Now...if you have put all that info into the computer on wensday and thursday (or even friday) youwouldn't have all those cards sitting there, awaiting your attention, now would you?

Now...if I, with my arthritic fingers, low computer skills and exhaustion must go in and update all those cat cards, so that we can FIND the darn things...and update the fact that some of those cats have been adopted, died, put to sleep LONG LONG ago....I'm going to tell the boss I will do it, and I had better get PAID FOR IT. Either that, or the two of you can stop wandering about the shelter, showing off the NOT READY FOR ADOPTION cats and kittens, and actually DO THE JOB YOU HAVE TO DO.

Which brings me to my final 'this crap is giving me an ulcer' gripe. DO NOT FOR ANY REASON ADOPT OUT A KITTEN WHO HAS NOT BEEN WEANED AND IS STILL WITH MOMMA CAT!!!!! While I now (due to someone else letting me know who had my sweet LadiHawke) am not as worried, still, the baby should still be with Momma, as even the new owner knows. Ideally, no one should even BE in those rooms, picking out their new pet. ONLY in the lobby, unless you are told different.

Sheesh....can't ANYONE WORK anymore???

Seriously?

So I'm guessing there was an event this weekend because I was given a list of emails to "translate" (and with the chicken scratch people have, it is translating). I was also given an order to place. The card did not match the address given. I call the customer and explain that I'm placing the order and just need the billing address to complete the order. Simple, right? Nope.

The customer responds with "The rep said you didn't need that. Wow is this becoming difficult. Cancel the order."

I'm sorry? Who the hell said the billing address was not needed? The basics of online ordering requires a BILLING and SHIPPING address with the use of a credit card. Even when I order freaking pizza I'm asked for my zip when using my card. Are we dealing with first time workers?

So we lost a sale because someone provided the wrong info. And I'm sure the other worker, if any, did not correct them. UGH!
To the people who take our cats to and from Petsmart,
First off...yes, thank you for all the hard work. I enjoy being able to get online and see who has been adopted, and who is still there. Although, I could just stop by on my way from work...well...you know how that goes sometimes.
However....
When you bring a cat back, I've asked and asked and ASKED you to GIVE ME THE NAME OF THE CAT AND WHY THEY ARE BEING BROUGHT BACK. Really, just a name, and a reason. On a sticky note if you wish...or any scrap of paper. You could even just drop it on my feed cart. Just a name and a reason, that is ALL I am asking. Two or three words.
One other BIG thing. As you can see, when you are here at the tiny shelter, I've got our most recent litter of kittens in what was our free range kitten room, and is now..well...whatever. May I ask that you use just a tiny bit of common sense AND NOT PUT THE CAT SUSPECTED OF RINGWORM IN THAT ROOM!!!!!!!!!!!!!!!!!!! At this time, I do NOT need six three to four week old kittens to lyme dip. Ok???? OH...and I put a list of instructions on how to set up a cage for a cat. ONE single layer of newspaper is all you need. These are not dogs, they don't poop and pee everywhere. For the most part, they use the litter box. They do not need an inch thick layer of paper to soak it all up. (ok...one does, but he has no control over his bowels, and will probably be put down) Not that I think that will do any good....but at times, we do run out of newspaper.

Ok to the guys,
As we trundle into winter, yes, the amount of cats eventually goes down. I have more time to do other things besides take care of way too many cats, and actually do other things. Like cleaning the lobby floor that hasn't been mopped since who knows when, cleaning the bathrooms that no one has cleaned since....well...I did swipe a cleaning cloth in the ladies room a time or two, but the mens room....nada. Even laundry, doing the surgery cages and just general stuff. I was just wondering...the next time someone gets all the dirty towels that you have all used in the kennels...could you, maybe, take those few extra steps and get them IN THE LAUNDRY ROOM, NOT JUST OUTSIDE THE DOOR???? I won't tax your very young muscles (I'm talking guys about twenty something) and ask you to actually put them IN the laundry baskets, not beside them. Frankly, I see not one reason in the world why I should put my near 60 year old self to the hassle of picking up that pile of wet towels and humping them into the laundry room. You guys want them washed? Put them into the laundry room...in fact, give me a shock....and put them into the empty basket.

And finally....new person....while I can understand the idea of wanting to look good at work, four inch spike heels? That might be nice for sitting at the desk, but just about anything else, not so great. Especially right after I've mopped said lobby floor. Now, if you simply MUST wear your best jeans and shirt, along with those stilleto heels, go for it. Just....don't whine if the cats snag your clothing, or if your shoes hurt your feet.

thanks...ever so

No, I'm not in a good mood

Get informed that, even if I work 66+ hours, I only get paid for 62 of them, (although boss DID say he would keep track and pay those hours when we had fewer cats, and thus fewer hours....we'll BOTH be keeping track) so, I'm not a happy camper right now. Because of this, certain things are sticking in my craw, and dancing on my last tired nerve.

Guys...if you can hump your laundry INTO the laundry room....why, may I ask, do you feel the need to dump it on the floor...next to the empty laundry basket????

Trash needs to be taken out. Trying to cram 15 pounds of trash into a five pound trash can doesn't work. Piling it up higher and higher...do you think that adds to the decor of the ladies bathroom to have your trash, leftover food and general gunk in there? Oh, and why, pray tell the LADIES bathroom? Why don't you pile it up in the mens bathroom? I mean....while I've not run a 'P' check, you ARE males, right? (and frankly, I don't want to run such a check, I'm old, I'm not interested, and I just want you guys to clean up after yourselves)

Lets face it, I've got 60+ cats, less than five hours to get them all fed, cages cleaned, other things done. You guys have fewer dogs than I have cats, and at least two of you to do the job. Since I seem to be the only one doing laundry, as well as trying to keep up with cat vaccinations, the cat files (which the front desk people tend to forget about, seeing as we had about ten files in there of cats that had been adopted, or died a month ago) I just don't have TIME to deal with your messes. All of you are adults, do your jobs.

Here's your badge

Working in a place that has few employees, well, most of the time, we get along, no real problems. The hassles are pretty much gone, except for the 'now and then' people we get.

Volunteers are our life blood at times. If they come in to work, and not socialize, but there are always those.
so.....
Person who takes our dogs to Petsmart, and assists our Vet...you are a VOLUNTEER. You do NOT get paid for what you do by either the Humane Society or the Vet. (good thing he's 'comfortably well off) This being said, you have not one thing to say about whether we can take in animals or not. Telling people you are part of the staff of our wee little shelter is a big fat lie, and telling them 'oh, we have PLENTY of room for your dogs/cats/rabbits/rats/ET's whatever is an even bigger one. Of course, you're never there when so and so comes in the door with cages and carriers, then tells us that 'well...your staff member at Petsmart said you had room' Who then gets the blame and the evil eye for telling said person we cannot take the animals? Not you, of course, but us. WE and the Humane society get the bad reviews, while you get the sympathy for having such 'uncaring coworkers'

Dear Vet,
While I appreciate the time, expense and hard work you put into becoming a Veterinarian, I cannot but help contrast you with our last Vet. She is a type A personality, list driven, goal orientated, thorough, more than a bit on the OCD side, but a HELL of a Vet and a great teacher. You are quite a bit more lackadaisical, you have no wish to teach and don't seem to care if we medicate the animals ourselves, instead of waiting for you to tell us what to give. Now...I don't mind giving the cats the regular de wormer, or the mild upper respiratory stuff. Kinda like getting over the counter stuff for my own colds. I will NOT give the stronger stuff. Sorry. Oh...and I know it is your job to check out any animals that might need to be checked, but I do insist on letting you KNOW why you are checking on them. After all, your usual 'diagnosis' seems to be 'dewormer' and keep checking. When I asked you to check on the pregnant cat, she had already been given the vaccinations and dewormer. She didn't need any more, and yes, I had already decided to give her the grain free. (Vet's other 'all cure' deworming and grain free food does not fix everything, sadly)

For the most part, volunteers and community service people find out, quickly (like the first few minutes) that helping out is not a matter of petting puppies and cuddling kittens. Those who cannot deal with it, don't come back.

Too bad, so sad... get over it...

So, a month after I parted ways with the school* (the girl tried to get me into trouble, but I told my boss what was up before I went my separate ways), I now I have a new job lined up. Full-time, more work, and certainly more money.

But what would make this more awkward? My little part-time job at the dollar store, and the drama that's sure to follow.

Store policy says I HAVE to give a two week notice, else I won't be eligible to be rehired. (And since I like to have a Plan B, this would have to happen.)

No, store. Don't be upset. Don't cry and wonder what you could have done to keep me. I'll keep in touch. Hell, I'll even try to sell YOU guys something for a change. Will I miss you? A little. Will I be happy to be gone? Hell yeah, but to your faces, I'll act sad.

*Girl tried to say that I wasn't doing my job, but I told my boss that I couldn't work with a person who constantly showed up late, talked about her family issues (do I look like I have a Psychology degree?!), and complained about how every class she took was too hard. Only so much BS one can take with that before I snap, and I left before I could actually snap.
Now,don't get me wrong. Some volunteers and community service people are wonderful. In the case of community service they were sentenced to xx hours of service for whatever they might have done wrong. We've had some GREAT people that way, hard workers who later, in fact, became staff members.

However.....

We are now implementing a new policy, for those who are NOT hard workers, and this will go for community service AND those who are doing service in the humane society for credits towards a college course

Put your damn cell phone up and WORK for Bastet and Annubis' sake.

Quite honestly....should you come in, sign in and then immediately sit and start texting, facebooking, whatever the heck (I have a go phone....if it rings, I'll answer, sometimes) then your credibility with us just dropped. Should you be given a job and it's done half assed, if even that well, because you are checking your phone while 'working' we start thinking about showing you where the door is. Should the nice lady at the desk have to continuelly watch you and remind you to work, because you've got your phone in your hand, and the job requires both hands....remember, that door is not tempered unbreakable glass..if we throw hard enough, I'm sure it will break.

So now...we have decided, this kid is going to do a job that we've been needing someone to do. He is going to be cleaning and organizing the linen shelves, then the laundry room. With three guys to watch him and make sure he keeps working. Oh...and he will be told, the phone stays at the front desk...unless he has reason to believe that he will be getting an emergency phone call. Emergencies being

CLOSE family member in ER or hospital, and not expected to live or needs immediate blood donation and he has that blood type.

He is a member of the rare blood club, and a call goes out for his blood type.

Emergencies do not include

A friend on facebook asking what he is doing, or if there are any 'hot chicks' where he is (no....lady at desk is lovely, but married, cat lady is nearly 60 and looks it)

Oh and yes, as a matter of fact, the guys to tend to get on their phones, as I answered mine. then again, they were on break or lunch...and my call was from the VA setting up my yearly eye exam.

As I've said...sometimes, volunteers and such are blessings. We had kids from a special class who would come in once a week to help clean...those kids were great. Sometimes, we really wish some of them would just stay home....or volunteer someplace else.

You brings the drama...we don't wants it

Dear vet assistant.

Yes, I know, dearly beloved co worker is leaving. We tried to get her to agree to stay here and commute (her husband got a job in a city across the state) she wasn't going for it. (and no way could they afford two homes anyway) So, we are now trying to find someone to take her place. Remembering this is a humane society which means, part time, and minumum wage.

First lady learned the job pretty good, but her husband was all up in the directors face arguing that his 'little wifey' should get at least nine bucks per hour. (I don't get nine bucks per hour, and I've BEEN there 7 days a week, with less than five days off per year, for four years)

Now, the drama queen wants to do the job. Ok...several problems. Well, the drama queen bit is bad enough. She MUST stick her nose into everything, which means, as I'm doing my job, she is right there, telling me what I'm doing wrong. (she did my job for about a month, several years ago, got fired....me...been doing this for four years and all my job evals say I'm doing 'above and beyond...so, who is right here?)

Now, I don't mind if people want large families. She just had baby number seven, (just a few days before her daughter had baby number one) Again, I don't mind, but she says she HAS to bring the baby with her. I can, more or less deal, on the one day the Vet is here, but honestly....While we ARE informal, this is still a business, and a nursing mother does not belong at the desk.

I may not like our new vet...or agree with how she does things, being used to an overly controlling type A personality, but I won't badmouth her to the people coming in. If they ask about who I use, I'll tell them, I will also give them our Vet's card, and tell them it depends on how they like her. Badmouthing the vet, while in the facility to people coming in to adopt animals? Kindly remember, this lady assists the vet, on her one day here. I kinda keep hoping one day, the vet will hear her. I honestly don't care if the Vet uses holistic 'touch' Reiki therapy, traditional, or shamanistic healing. I'm not going to blab all over the shelter about it. (within the family though....)

OH yes....one other factor, the boss doesn't like you. While he is a professional, he still has to work with the desk people. In fact, work with them closely. He is looking for someone who can deal with customers(no, you cannot) deal with the computers (if you can't figure out shelter pro, and that is so easy) can order what we need, without going crazy (two boxes of cat vaccine, not twenty) and generally keep things up and going so we aren't having problems. Oh...and be able to get along with the rest of us...which you also cannot.

Basically, we need a miracle worker at minimum wage.

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Blue & Red
co_workers_suck
When the rat bastards get you down.

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